Privacy Policy
Your privacy matters to us. Learn how we protect and handle your information with the care and respect that faith communities deserve.
1. Introduction
Divine Software Systems LLC ("we," "our," or "us") operates Parish Connect, a white-label church app platform that helps faith communities create branded mobile applications. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our mobile applications.
We are committed to protecting your privacy and maintaining the trust of the faith communities we serve. This policy applies to our website, mobile applications, and all related services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact information (name, email address, phone number, mailing address)
- Church/parish information (name, address, denomination, size)
- Professional information (title, position within the church)
- Payment information (processed securely through third-party payment processors)
- Communication preferences and meeting availability
Church and Community Data
- Church content (announcements, events, prayers, bulletins)
- Member engagement data (app usage, feature utilization)
- Donation and giving information (amounts, frequency, payment methods)
- Prayer requests and community messages
- Event registration and attendance data
Technical Information
- Device information (type, operating system, unique identifiers)
- Usage data (pages visited, features used, time spent)
- Location data (if permissions granted for church navigation features)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use collected information for the following purposes:
- Providing and maintaining Parish Connect services
- Creating and customizing church-branded mobile applications
- Processing payments and managing billing
- Providing customer support and technical assistance
- Improving our services and developing new features
- Communicating about service updates and important information
- Analyzing usage patterns to enhance user experience
- Ensuring security and preventing fraud
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including payment processors, hosting providers, analytics services, and customer support platforms.
Church Communities
Information shared within church apps is accessible to authorized church administrators and community members as appropriate for the specific feature (e.g., prayer requests, event registrations).
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety, or that of our users or others.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze website traffic, and understand user preferences. Our website uses Google Analytics (tracking ID: G-3MPLNFS3LC) to help us understand how visitors interact with our site.
Types of Cookies We Use:
Essential Cookies
Required for basic website functionality and security
Analytics Cookies
Help us understand website usage and improve our services
6. Data Security
We implement enterprise-grade security measures to protect your information, including:
Encryption of data in transit and at rest
Secure payment processing through certified providers
Regular security audits and updates
Access controls and authentication measures
Compliance with industry security standards
Continuous monitoring and threat detection
7. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
Access
Request information about the personal data we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Portability
Request transfer of your data to another service provider
Objection
Object to certain types of processing
Restriction
Request limitation of how we process your information
8. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
9. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" at the top of this policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Quick Response Promise
We typically respond to privacy inquiries within 48 hours during business days. For urgent privacy concerns, please call us directly.
Questions About Our Privacy Practices?
We're here to help. Contact our team for any privacy-related questions or concerns.